Privacy Policy
Last updated: 2026. Nine and Shine Salon & Spa respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
1. Who we are
Nine and Shine Salon & Spa (“Nine and Shine”, “we”, “us”) provides mobile home massage services in Dubai, United Arab Emirates. You can contact us at contact@nineandshine.ae.
2. Information we collect
When you enquire, book or communicate with us we may collect:
- Contact information — name, phone or WhatsApp number, email address.
- Booking information — preferred treatment, date and time, location in Dubai, health notes you choose to share.
- Correspondence — WhatsApp messages, emails, and website form submissions.
- Basic technical data — device type, browser and pages visited, collected through standard server logs and privacy-friendly analytics if enabled.
3. How we use your information
- To confirm appointments, coordinate therapists, arrange travel and provide the service you have requested.
- To respond to enquiries, deliver booking confirmations and share appointment reminders.
- To operate, secure and improve our website and services.
- To comply with legal obligations in the United Arab Emirates.
We do not sell your personal information.
4. Sharing
We share your information only with the parties needed to deliver your appointment — for example the assigned therapist — and with service providers that support our website hosting, chatbot, booking database, analytics and business messaging. These providers process information on our behalf under confidentiality obligations.
We may disclose information when required by law, to respond to lawful requests, or to protect the rights, property or safety of Nine and Shine, our team or our customers.
5. Retention
We retain personal information for as long as needed to provide our services, meet our record-keeping requirements, and resolve any disputes. Booking and financial records are typically kept for the period required by UAE law.
6. Your rights
You may request access to, correction of, or deletion of your personal information at any time by writing to contact@nineandshine.ae. Please note that some information may need to be retained for legal, financial or safety reasons.
7. Security
We use appropriate technical and organisational measures to protect your information. Emails and WhatsApp messages are transmitted using industry-standard encryption. No system is perfectly secure — please avoid sending highly sensitive information over unsecured channels.
8. Cookies & analytics
Our website uses only essential functionality. If we introduce analytics or advertising cookies in the future, we will update this policy and, where required, request your consent.
9. Children
Our services are intended for adults. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
11. Contact
Questions about your data can be sent to contact@nineandshine.ae.