Terms & Conditions

1. Booking & confirmation

Submitting an enquiry through our website booking assistant or email does not automatically confirm an appointment. Your booking is confirmed only after the Nine and Shine team confirms the therapist, time, location, service and price. Availability depends on therapist scheduling, travel time, treatment duration, building or community access, hotel access requirements and daily scheduling capacity.

2. Operating hours

Nine and Shine operates Tuesday to Sunday from 11:00 AM to 10:00 PM and is closed on Mondays. The first appointment is at 12:00 PM and the last appointment is at 10:00 PM, subject to therapist availability, travel time and building access.

3. Payment

Prices are quoted in United Arab Emirates Dirham (AED) and confirmed at the time of booking. No deposit is needed. Payment is due after the service by cash or an approved Ziina Pay secure payment link. Online payments include an additional 5% handling fee.

4. Cancellation & rescheduling

Confirmed appointments must be cancelled or rescheduled at least six hours before the scheduled appointment time.

Cancellation notice is measured against the confirmed appointment start time — not the time of booking. Requests to cancel or reschedule should be sent through the website booking assistant or by email to contact@nineandshine.ae.

5. No-show & access

Please contact us as soon as possible if you will be unavailable or cannot provide access at the confirmed appointment time.

Customers are responsible for arranging any building, community or hotel access required for the therapist to reach the appointment location safely and on time.

6. Equipment & setup

The therapist brings a premium massage table, fresh towels and sheets, and three choices of oil. The customer must provide a suitable space where the massage table can be set up. Nine and Shine does not provide home massage without the massage table.

7. Prices & discounts

The published service prices apply unless the Nine and Shine team explicitly confirms otherwise. We do not currently offer discounts or promotional rates. Availability and the final service price are confirmed before the appointment.

8. Professional conduct

Nine and Shine provides professional massage and wellness services only. Please see our Professional Conduct policy for full details.

9. Health & safety

Please inform us of any health conditions, injuries, pregnancy status, allergies or sensitivities when booking so we can advise on treatment suitability. Nine and Shine reserves the right to decline or modify a treatment where health or safety considerations require it.

10. Liability

Liability is governed by applicable law in the United Arab Emirates. Nothing in these terms excludes or limits liability where doing so would not be permitted by law.

11. Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page. Continued use of our services after an update constitutes acceptance of the revised terms.

12. Contact

Questions about these terms should be sent to contact@nineandshine.ae.